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Frank Cella is famous for belting out Chicago and My Way at Nestle company events, and since singing along as his wife plays the piano is one of his hobbies, it is not done for effect. For a man who commands a global marketing communications budget of around dollars 2.6 billion, he is remarkably sunny and cheerful.
We meet at London's Mayfair Intercontinental hotel, which Nestle has taken over for one of a number of roadshows it is holding all over the world. Cella has his trusty PR man at his side, as well as Tom Freitag, the former Ogilvy worldwide management supervisor on Nestle and SmithKline Beecham, who is Nestle's director of marketing communications. But ...