When I was offered the opportunity several years ago to become general manager of the Boston Harbor Hotel, I jumped at the opportunity. At the same time, it was a classic "good news-bad news" scenario.
The good news? I was being given the opportunity to run an established four-star hotel on the waterfront of one of the world's greatest cities. The bad news? It was smack dab in the middle of the Big Dig, the largest public-works project in the history of the United States.
Thanks to a booming economy, a dedicated staff and a strong marketing team, hotel guests overlooked the bulldozers and cranes, and the hotel prospered.
Then came the tragic events …