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Season sees spike in online complaints. (e-Watch).(Brief Article)(Statistical Data Included)
CINCINNATI -- Consumers found plenty to complain about this past holiday season, according to PlanetFeedback. E-commerce companies saw their complaints jump a whopping 60%, particularly about billing and payment, customer service, delivery, exchanges and returns. The clothing industry saw complaints increase 60%, with key problems in clothing quality and durability. Computer hardware companies experienced a 39% increase …
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