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A critical function of the university to question common wisdom, investigate the unknown, and debate contentious issues. This process is how it makes knowledge and forms a consensus.
In Kindly Inquisitors: The New Attacks on Free Thought (1993), Jonathan Rauch explains why this knowledge-making function upsets people: "It does not give a damn about your feelings and happily tramples them in the name of finding truth. It allows and -- here we should be honest -- sometimes encourages offense. Self-esteem, sensitivity, respect for others' beliefs, renunciation of prejudice are all good as far as they go. But as primary social goals they are incompatible with the peaceful and productive advancement of human knowledge. To advance knowledge, we must all sometimes suffer. Worse than that, we must inflict suffering on others."
Rauch calls those upset by the "hurtfulness" and "insensitivity" of the knowledge-making process ...