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Frost hopes to generate warmth with new customer-friendly design.(Frost Bank )(Brief Article)
In a move designed to make banking friendlier for Texans, Frost Bank is introducing a new concept -- complete with a different layout -- into its markets.
"I think the overall thing is, it is such a change from what you anticipate a bank looking like." says Dori Thornhill, spokeswoman for the Austin architectural firm Cottham Hargrave, which came up with the blueprint. "Banks tend to be so conservative and this is not a conservative design."
The idea behind the design, Thornhill says, is to make banking more customer-friendly.
"They're going to have room where bankers can meet with customers, she says. "When you typically go in to discuss loans, it's in the lobby or a cubicle. Now they'll take …
