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Innovation Is Where You Find It.(post office services)(Brief Article)

Newsweek International

| May 21, 2001 | Faroohar, Rana | COPYRIGHT 2001 Newsweek, Inc. All rights reserved. Any reuse, distribution or alteration without express written permission of Newsweek is prohibited. For permission: www.newsweek.com. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

People and businesses simply aren't pushing paper like they used to. Regular first-class mail is flattening out or declining in some countries, while e-document delivery, e-commerce and e-messaging are booming. The postal services are now competing against Internet providers, telecoms and mobile operators. Some of them have resoponded to their Net competitors with desperate gimmicks, like chocolate- scented stamps or postage with your picture on it. The savvier ones are trying to exploit their brand names, economies of scale and government monopolies.

The result is a plethora of new services. Deutsche Post has become a leading Internet bank in Germany, with more than 1 million customers. The Dutch Royal PTT is getting into online billing--it already processes more than 10 million transactions a year. Britain's Royal Mail is ...

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