InfoWorld unveils its monthly measure of the e-business economy this week. The E-Business Barometer combines several standard economic measures and metrics into a single index that gauges the health of the e-business economy as a whole and its current direction. Every month we will also take an in-depth look at one segment of the e-business economy. This month we look at CRM (customer relationship management).
Details about which metrics are used to generate the index and a look at historical E-Business Index data can be found online at www.infoworld.com/barometer.
Recent CRM and e-business research
* The North American market for CRM (customer …