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Customer Loyalty Today

| December 01, 2000 | COPYRIGHT 2000 Centaur Communications Limited. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

* CYBERSPACE TRAVEL

Travelscene, the independent city breaks company, has contracted eCommunications, a leading application service provider (ASP), to provide it with e2MailCenter, an interactive e-mail marketing solution. Prior to adopting the e2 service, Travelscene could only review statistics based on page views and had no real means of tracking on-line visitors.

* BBC STICKS TO TRADITION

The BBC has scrapped ambitious plans to restructure its marketing department to serve specific audience and `attitudinal' groups and will revert to marketing teams for each specific TV channel and radio station. A deputy to the director of marketing and communication has yet to be appointed.

* VOUCHER VACATION

British Holidays, the family holiday specialist, has teamed up with Leisure Vouchers to offer customers the opportunity to redeem their vouchers for a range of holidays throughout the UK. The move reflects the growing number of redeemers who are joining British Holidays, which recently included Acorne Sports and Mithril.

* DRIVING AWAY RIVALS

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