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IN MY LAST COLUMN, I TOLD you something you already knew -- that image is important to any organization s success -- and something you probably suspected -- that it's possible, and not that difficult, to diagnose your company's current image. I also presented one simple way to turn an image assessment into a good marketing strategy.
I also promised you a real example, so let's get to it. The following comes from an image assessment for a large Midwestern university that was having recruitment problems. We developed and conducted surveys of four important groups: current students, their parents, recent alumni and staff members. While the four surveys. weren't identical, each contained the same comprehensive list of potential beliefs; respondents were asked to check all items they thought described the university.
There were two patterns to check in the responses:
* The strength of agreement with each descriptor, considering all groups combined, and
* The consistency of agreement for each descriptor, considering each group separately.