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Image Management, Part II.

Arkansas Business

| October 23, 2000 | KARRH, JIM | COPYRIGHT 2000 Journal Publishing, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

IN MY LAST COLUMN, I TOLD you something you already knew -- that image is important to any organization s success -- and something you probably suspected -- that it's possible, and not that difficult, to diagnose your company's current image. I also presented one simple way to turn an image assessment into a good marketing strategy.

I also promised you a real example, so let's get to it. The following comes from an image assessment for a large Midwestern university that was having recruitment problems. We developed and conducted surveys of four important groups: current students, their parents, recent alumni and staff members. While the four surveys. weren't identical, each contained the same comprehensive list of potential beliefs; respondents were asked to check all items they thought described the university.

There were two patterns to check in the responses:

* The strength of agreement with each descriptor, considering all groups combined, and

* The consistency of agreement for each descriptor, considering each group separately.

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