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FEBRUARY IS VALENTINE'S month, the month we try to love everything. We love our jobs, and we love our patrons-men though they've become wised-up consumers who are now called "end users." End users are harder to love, because they demand aB the latest services immediately and have a tolerance threshhold of zero. The electronic age has made them so; it's not their fault.
At last month's Midwinter gathering of the American Library Association, "end user" echoed through the San Antonio Convention Center from meeting rooms to exhibit halls.In the former, chairpersons uttered the term with reverence and trepidation; in the exhibits, "end user" was the new Name of the Game, as suppliers offered an array of products and services that will translate into a barrage of new end-user demands.*
For example, every other exhibitor seemed to have a fat new CD-ROM database for the delectation of end …