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The Invisible Computer: Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution
By Donald A. Norman. Cambridge, MA: MIT Press, 1998. 302 pp. Cloth, $25.
The subtitle of this book is "Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution." Briefly, the answers that Donald Norman provides are as follows:
Good products can fail because good products may be technologically sophisticated, but not what the consumer wants to use or pay for, and not-so-good products may become dominant and hard to dislodge because they make up a nonsubstitutable infrastructure.
The personal computer is so complex because the personal computer is expected to do too many things, and this does not allow it to do any one thing well. In addition, its design is driven by technologists, who do not pay enough attention to what consumers or potential users want.