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Rita Phillips was hired by Taco Bell as a cashier in 1994. Her immediate supervisor was Duane Sonntag, who she claims began harassing her in 1995. Phillips says that Sonntag inappropriately touched her or caused her to touch him on 5 different occasions from March 1995 to June 1995.
Phillips first complained about the harassment on June 20, 1995, when she left a voice mail message for the local Taco Bell manager. Williams returned Phillips' call that same day, and the two met the following day. At that time, Williams promised to investigate the matter as soon as he returned from an out-of-town trip, and offered to allow Phillips to take two weeks of paid vacation during the …