AccessMyLibrary provides FREE access to millions of articles from top publications available through your library.
Vendors are gearing up their call center solutions for CTI Expo, in San Jose, Calif., this week.
Blue Pumpkin Software, a provider of workforce management products, will announce PrimeTime Enterprise, an enterprise version of its call center workforce management product. PrimeTime is a forecasting and scheduling tool for call centers, which predicts how many and which agents will be needed at different times of the day. PrimeTime Enterprise will be available by year's end, with pricing starting at $50,000.
Artisoft will launch Version 2.1 of its TeleVantage product, a PC-based phone system that now includes automatic call distribution (ACD) capabilities to …