Australia - TIO's expanded powers effective from 1 July.

Australia's Telecommunications Industry Ombudsman (TIO) will have strengthened powers, which are expected to be especially beneficial to small business consumers. From 1 July, there will be an increase in the monetary value of the complaints the TIO can help with, and a change to the way it classifies a small business. The changes mean the TIO will have the power to give legally binding directions to service providers of up to AUD 50,000 in value, and to make recommendations up to AUD 100,000. This is an increase from direction powers of AUD …