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Xchanging has become the first outsourcing service provider to be awarded the Institute of Leadership & Management’s Level 3 Certificate in using active operations management in the workplace.
Twelve insurance operations managers completed a nine month course and received the nationally recognised qualification in the structured and disciplined approach to front line capacity planning and control.
The qualification is administered by Active Operations Management International (AOMi) and endorsed by the Institute of Leadership & Management. Working closely with AOMi over the last nine months, Xchanging has been …