Australia - Salmat picks Avaya contact centre technology.

Australia-based call centre outsourcing company Salmat has signed a multi-million dollar agreement with Avaya. The investment will see Salmat's contact centres powered by the latest technology with expanded multichannel capacities, delivering enhanced contact centre operations in Australia and New Zealand. The deployment encompasses a suite of Avaya technology and expertise, and will increase the current engagement and service capacities of Salmat's contact centres. Customer interactions will be consistent across multiple channels including phone, e-mail, chat, SMS and social media. The communications platform will consolidate all existing features as well as introduce new and improved …