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New Zealand - NZ Racing Board implements Avaya Aura Contact Centre.
The New Zealand Racing Board (NZRB) has selected the Avaya Aura Contact Centre to meet the significant increases in customer contacts across a range of channels such as the internet, phone and SMS now and in the future. This has allowed NZRB to handle large volumes of calls and multimedia communications with customers, all on a single, integrated platform. The system maximises routing …
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