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Section: General News - With the business process outsourcing (BPO) industry projected to grow 25 percent in 2010, training is becoming more crucial in sustaining the industry's growth and momentum, according to Jon Kaplan, president of TeleDevelopment Services Inc. (TDS).
The industry is growing to the tune of 2,000 new hires every week, Kaplan said. It's going to grow in ways we've seen over the last few years in terms of more sophisticated BPO and knowledge process outsourcing (KPO) services, Kaplan said.
The country is already closing in on India's US $ 9-billion outsourcing industry when the BPO sector earned US $ 7.3 billion last year.
In 2001, …