Technology the Key.

The current crisis at Sheria House where parents are jostling for their children's birth certificates is an example of how not to do business in the 21st century.

If the time wasted by the applicants queuing for hours, the travel expenses and the hassles involved were quantified, this would turn out to be a significant loss both to the individual and to the economy.

The sense of urgency created by the sudden demand for the documents is fertile ground for corruption.

One can imagine a different scenario where every birth is recorded at the hospital, a processing fee paid, and a certificate applied online.

Then all that would be required of the …