Creating the Customer-Driven Academic Library.(Book review)

Creating the Customer-Driven Academic Library. By Jeannette Woodward. Chicago: ALA, 2009. 208p. paper $58 (ISBN 0-8389-0976-8).

If students could design the perfect library, what would it look like? Ask them. Jeannette Woodward writes on the subject of customer input in a conversational style based on her first-hand investigation of academic libraries. Woodward's entire argument in this book is summed up in this statement: "Unless customers tell us what they need and then immediately become involved in the development of services to meet those needs, we cannot expect to prosper in the twenty-first century" (50). Woodward touches on technology and concepts like Library 2.0. …