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IST's growth system: managing copy centers requires focus on staff retention and training. (Innovative Service Technology Management Services Inc.)(Strategies in Small Business)
Managing copy centers requires focus on staff retention and training
In less than a year, Innovative Service Technology Management Services Inc., has morphed from a fledgling competitor in copy- and mail-center management services into a rival that can nip at such names as Xerox Corp.
Since April of last year, IST has been providing copy center and mail center management for large organizations. For example, one of the company's clients is Emory Law School, where it manages photocopy operations in the school's library. It has grown to 53 employees and has set a course to become a $500 million company in 10 years. Plans call for expansion into markets in Chicago, New York, Washington, Denver and Dallas by 2000, but the company is likely to reach that goal even sooner, said Hal Blackman, founder and president of the company.
But don't look for …
