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DoH accepts patient survey results are 'unduly skewed'.
Up to 40% of practices appeal patient surveys.
The DoH has accepted that the 2008/9 patient survey produced unreliable results - as in some areas up to 40 per cent of practices appeal against their score.
DoH guidance to primary care organisations (PCOs) advises them to consider compensating practices that achieved unusually low results or had very low response rates.
Certain practices' results were 'unduly skewed' by low response rates and fell outside the agreed statistical confidence levels, says the guidance.
Payments can be made where practices provide evidence of good access in previous years from surveys or patient participation groups, it …
