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SONICWALL SECURES REMOTE TECHNICAL ASSISTANCE/TRAINING.
SonicWALL, Inc. (NASDAQ:SNWL), Sunnyvale, Calif., a secure network infrastructure company, has announced that Primary Support Solutions Inc. ("Primary Support"), an information technology consulting firm with headquarters located in New York City, has deployed a SonicWALL(R) SSL-VPN 2000 to deliver remote technical assistance and provide remote access training services.
"We're not always sitting in front of the customer to train them," said Ronnie Parisella, Chief Technology Officer at Primary Support. "With the new streamlined options, it's now easier to teach our customers remotely. The functionality is rock solid, so our clients are consistently happy with it."
The SonicWALL(R) SSL-VPN 2000 solution provides small and mid-sized enterprises with a powerful, easy-to-use and cost-effective secure remote access and remote support solution that requires no pre-installed client software. Utilizing a standard Web browser, authorized users including mobile workers, partners and customers can securely access e-mail, files, intranets, business applications, desktops and servers from any location.
"One main attraction was the new features in Virtual Assist," said Parisella. "Our techs already used that incessantly and for that to be made better and more reliable was a big deal for us. Our techs spend less time connecting to our clients' workstations. I'd say it saves two-three hours every week."
SonicWALL(R) Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer's PC or laptop for the purpose of providing remote technical assistance. With the customer's permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed "fat" client.
Parisella's team uses the SSL-VPN 2000 and Virtual Assist to support ...
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Source: HighBeam Research, SONICWALL SECURES REMOTE TECHNICAL ASSISTANCE/TRAINING.