The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It.(Brief article)(Book review)

The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It Christine Pearson and Christine Porath, foreword by Warren Bennis, Portfolio, $25.95 (240p) ISBN 978-1-59184-261-3

Most Americans have encountered unpleasant or even hostile colleagues and bosses, but incivility is more than just a human resources problem: it also has a financial cost, argue Pearson and Porath, management professors at Thunderbird School of Global Management and the University of Southern California, respectively. The authors identify the range of behaviors that may be' perceived as rude (e.g., inappropriate use of cell, texting during meetings, …