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INTRODUCTION
In 1992, the United States General Accounting Office (GAO) reviewed Management Information Systems (MIS) projects and concluded:
Developing and modernizing government information systems is a difficult and complex process. Again and again, projects have run into serious trouble, despite hard work by dedicated staff. They are developed late, fail to work as planned, and cost millions - even hundreds of millions - more than expected. The results, in missed benefits and misspent money, can be found throughout government.[1]
Failure is not confined to government. In 1994, the Standish Group presented these alarming statistics: only 16.2 percent ...