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How can I smooth my Aviva endowment payment?

Europe Intelligence Wire

| April 01, 2009 | COPYRIGHT 2009 Financial Times Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

(From Guardian Unlimited)

Q I had a 25-year endowment policy with Norwich Union (Aviva), which matured on 12 January. However, despite many attempts to have the money paid into my bank account I was unable to obtain it. I phoned them on countless occasions, but received only an endless mantra of excuses. At one stage I was told they would send me a letter telling me the amount to be paid and the date of payment. I received no such letter. Norwich Union finally handed over the money on 2 February, but I only discovered this on a bank statement. I find Norwich Union's hesitation and arrogance in not observing their side of the contract totally unacceptable. Have you any ...

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