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PURCHASING AND ISO 9000
The ISO 9000 international quality standards encompass 20 elements that affect quality assurance in design and development, production, installation, and servicing of a product. The purchasing function has a critical impact on the overall ISO 9000 preparedness of a firm because the quality of purchased materials, components, and services has a direct bearing on the quality of the end product. This relationship can be appreciated more fully when one notes that U.S. manufacturers spend an average of 55 cents of each sales dollar on purchased materials.[1] And further, that historically up to 50 percent of a firm's quality problems have been ...