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AFSO 21 problem solving: the process and related tools.(Air Force Smart Operations in action)
We have learned and grown in our continuous improvement understanding as we have implemented Air Force Smart Operations over the past few years. Early efforts were largely oriented around conducting rapid improvement events (RIEs), which are an effective tool but an incomplete approach to problem solving. Early AFSO21 facilitator training was also largely focused on planning and facilitating a group through an RIE.
Our current AFSO21 training for facilitators (Level 1 and 2), leaders, and Airmen orientation, as well as the AFSO21 Playbook, have changed to put greater focus on structured problem solving with RIEs being one of several useful tools. Problem solving ...
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