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The Editors, Air Force Journal of Logistics
Introduction
Air Force Smart Operations for the 21st Century (AFSO21) encapsulates the Air Force intent to develop and institutionalize a comprehensive, Service-wide, strategic-level, continuous process improvement approach. As stated in the Air Force Strategic Plan:
We will capitalize on using knowledge from other organizations and disciplines to improve every business process within the Air Force. With AFSO21, we are challenging all Airmen to examine processes and eliminate steps in business processes that add little to no value.
In other words, the ...