Ford invests in improving rating in customer satisfaction.

from THE JAKARTA POST -- TUESDAY, AUGUST 26, 2008 -- PAGE 19 Ford Motor Indonesia has been making its way into the spotlight this year, thanks to its revolutionary ideas and determination to make people happier.

"The customer is our number one priority. Any problem related to customers will be fixed," explained William Lawrence Angrove, the president director of Ford Motor Indonesia (FMI), in a recent interview.

Re-assuming his position at FMI in April 2007, Angrove learned the hard way that customer satisfaction is a major issue in the business.

"In 2007, we scored quite low on J.D. Power's customer satisfaction index, and that was our wake-up call …