Boosting business, service efficiency.

Byline: Rozana Sani

SHARED services and outsourcing (SSO) companies are urged to adopt information technology service management (ITSM) to improve efficiency and boost customer services.

Multimedia Development Corporation (MDeC)'s head of capability development department Dr Karl Ng said collectively, this will help to position Malaysia as a global outsourcing hub.

"As Malaysian companies grow and step into global markets, they need to further align their ICT strategies to drive business growth and customer satisfaction. To achieve this, they must transform their IT set-up from being focused on technical knowledge to using IT to better support the …