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The role of top management in the development of expert systems.

Journal of Systems Management

| July 01, 1996 | Wong, Bo K. | COPYRIGHT 1996 John Carroll University. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Top management generally involve themselves most heavily in the formulation of a written overall development plan. However, other roles, including allocation of funding and time, resolution of IS staff's conflicts with the expert systems project team, user involvement, and training receive relatively little attention. Lack of top management involvement was also found to have a negative influence on ES quality. Some practical guidelines were suggested for corporate senior executives interested in expanding their role and improving the management of ES development projects.

During the last decade, expert systems have been increasingly utilized in organizations. It is ...

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