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Moving I.S. beyond conflict. (information systems)(includes related articles on conflict management)(Cover Story)
COVER STORY
Many IS functions are trapped in a downward spiral characterized by deteriorating relationships with users. These relationships consume valuable time and energy in resolving conflict, leaving fewer resources to work on actual service issues. The result is a negative state of hostility, conflictual interactions, and lower productivity. Predictable forces are at work in these situations which can often be identified and used to map a major turnaround. While the process is difficult and requires a substantial commitment of time, energy and organizational change skill, the results in productivity, morale, and problem solving can be spectacular.
As a ...
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