Aligning maintenance metrics: improving C-5 TNMCM.(Report)

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Introduction

Metrics are often used as roadmaps to help us know where we have been. where we are going, and how or if we are going to get there. (1) Metrics should generally be used to gauge organizational effectiveness and efficiency and to identify trends, not as a pass or fail indicator. Individually. they are snapshots in time. (2) Metrics are a statement of what is important to your organization and embody a way of thinking about your business; when metrics change, so does people's point of view. But what exactly is a metric and what constitutes a good versus bad metric?

Air Force Instruction (AFI) 21--101, Aircraft Equipment and Maintenance Management, describes metrics, specifically maintenance management metrics, as a crucial form of information used by maintenance leaders to improve the performance of maintenance organizations, equipment, and people when compared with established goals and standards. (3) AFI 21-101 also lists four attributes for metrics including:

* Accurate and useful for decisionmaking

* Consistent and clearly linked to goals and standards

* Clearly understood and communicated