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Purchasing's interaction with customers: the effects on customer satisfaction - a case study.
While changes are occurring in many companies with respect to the strategic use of the purchasing function, and an increasing number of published articles discuss the concept of purchasing's strategic role,[1] a significant number of purchasing organizations find themselves working in a much different reality. These organizations are trying to achieve a less lofty goal: how to improve both their image and customer satisfaction. Such purchasing groups face limited, if any, involvement and influence in strategic, operational, or project planning, because their internal customers consider them to be a simple, clerically oriented function that adds no value - and often causes ...
- VLSI Research Customer Satisfaction Survey Ranks Genus Among the 10 BEST Chip...
- Press release article from: Business Wire June 29, 1999 700+ words
...emphasis on customer satisfaction after selling...year. The customer satisfaction survey results...semiconductor capital equipment suppliers...semiconductor capital equipment. It was...surveys of customer satisfaction for the past...
- Varian Named Number One in Customer Satisfaction Among Large Suppliers for...
- Press release article from: Business Wire June 11, 1999 700+ words
...pride in our customer satisfaction program...ranking in the customer satisfaction survey acknowledges...semiconductor capital equipment were asked...semiconductor capital equipment. It was...surveys of customer satisfaction for the past...
- Tencor Instruments promotes Al Colby to vice president of customer satisfaction.
- Press release article from: Business Wire January 12, 1996 700+ words
...corporate vice president for the customer satisfaction group. He is responsible...supplier of semiconductor capital equipment," Tompkins added. Colby...June 1995 as director of customer satisfaction, bringing to Tencor more...
- MRC wins prestigious VLSI Research 10 best award for customer satisfaction.
- Press release article from: Business Wire June 26, 1997 700+ words
...excellence in customer satisfaction for semiconductor...ongoing emphasis on customer satisfaction." Added VLSI...semiconductor capital equipment manufacturers...and strengthen customer satisfaction, such as our...
- IMS Achieves the Highest Ranking In The VLSI Research Customer Satisfaction...
- Press release article from: Business Wire August 23, 2000 700+ words
...Annual 10 BEST Customer Satisfaction Survey Integrated...Besides the annual Customer Satisfaction Report on Chip...Research Annual Customer Satisfaction Survey To compile...semiconductor capital equipment are asked to...
- Axcelis Wins Customer Satisfaction Award for 11th Consecutive Year; VLSI...
- Press release article from: Business Wire June 12, 2001 700+ words
...supplier in VLSI Research's annual customer satisfaction survey. This marks the 11th consecutive...recognized for ensuring superior customer satisfaction. The VLSI Research 10 BEST Award...Axcelis earned high marks across all customer satisfaction categories, particularly in the...
- SEZ Receives VLSI Research 10 BEST Award in Customer Satisfaction Survey.
- Press release article from: PR Newswire June 21, 2002 700+ words
...VLSI's annual Customer Satisfaction Survey on Chip...the level of customer satisfaction has also increased...s Survey The Customer Satisfaction Report is essentially...semiconductor capital equipment were asked to...
- Varian Semiconductor Leads Ion Implant Manufacturers in 2002 Customer...
- Press release article from: Business Wire June 19, 2002 700+ words
...the top semiconductor capital equipment suppliers in the prestigious...commitment. The VLSI Research Customer Satisfaction survey is generally regarded...indicator of overall customer satisfaction for both equipment and...the first to perform customer satisfaction ...