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Reinventing government decision-making.(Cover Story)
Cover Story
There is general agreement that the federal government is in the information age. Computers have been used for many years to gather, process, synthesize, report and disseminate information. It was and still is believed that through automation, processes, workers, and organizations would operate more effectively and efficiently. This paradigm reflects the belief that an investment in information technology is expected to yield considerable return.
Consequently, the general public cannot understand why it takes weeks, instead of days, to process an income tax refund or months to determine eligibility for social security disability benefits. Thus, the ...
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