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End-user training & empowerment: lessons from a client/server environment.
The wide-spread proliferation of end-user computing and client/server architectures presents today's information systems professionals with the difficult task of managing assets they do not control. This requires a "partnership" relationship between IS professionals and their end-users. But such partnerships do not form overnight and small steps are sometimes needed. User empowerment is one lane on the road to partnership. Training can provide opportunity for user empowerment. We describe the benefits experienced by a large bank, during the implementation of a client/server system, when an empowering opportunity was provided to users in conjunction with their training. We ...
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