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Does your brand need a Clause 4 moment? One which says: 'To hell with your core target audience - you can usually afford to take them for granted - and, instead, let's use innovation to look for business elsewhere.'
It's an approach that has worked for brands as diverse as The Labour Party, Apple and Nike. Argos would be another example. Men traditionally are supposed to hate shopping. And yet Argos has as many male shoppers as female. Why? Because it offers offline shopping in a format that doesn't alienate men. Why has no other retail brand tried this? Why don't my M&S trousers have a URL and a reference number if I want to re-order them?
The Post Office is ...