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The Week: Best of the blogs - Know your audience.(Brief article)

Campaign

| February 01, 2008 | COPYRIGHT 2008 Haymarket Business Publications Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Does your brand need a Clause 4 moment? One which says: 'To hell with your core target audience - you can usually afford to take them for granted - and, instead, let's use innovation to look for business elsewhere.'

It's an approach that has worked for brands as diverse as The Labour Party, Apple and Nike. Argos would be another example. Men traditionally are supposed to hate shopping. And yet Argos has as many male shoppers as female. Why? Because it offers offline shopping in a format that doesn't alienate men. Why has no other retail brand tried this? Why don't my M&S trousers have a URL and a reference number if I want to re-order them?

The Post Office is ...

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