Often in organizations there is found to be a shortage of delegations of authority and the right to make decisions
Hersey and Blanchard found that the behaviour of leaders fails in two categories:
(1) directive behaviour;
(2) supportive behaviour.
Directive behaviour is characterized by the leader giving detailed rules and instructions, and controlling closely to ensure they are followed. The leader decides what is to be done, how it is to be done and when.
Supportive behaviour is characterized by the leader listening, communicating, recognizing and encouraging. The behaviour rests on mutual respect and trust, understanding and openness, and …