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'Pockets of excellence' include AG: CMS often dealt poorly with public, but AG Middle shined.

The Charlotte Observer (Charlotte, NC )

| August 05, 2007 | This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Byline: Steve Lyttle

Aug. 5--Parents don't hear an "I don't know" when they call or visit Alexander Graham Middle School and ask for information.

"We have this ready for them," says Alexander Graham Middle Principal Will Leach, pointing to a white folder crammed with information about the Myers Park-area school. "And our staff is always ready to answer questions, we hope."

Alexander Graham Middle, known as AG to students and families, was cited last week by Customer Service Solutions, the Charlotte-based company hired by Charlotte-Mecklenburg Schools for $80,000 to study schools' customer service operations.

The "secret shopper" study took…

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