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A case study in business writing: an examination of documents written by executives and managers.
Although a number of studies have sought to identify the types of business writing activities individuals perform at work, these studies have focused either on surveying graduates in the workforce (Bednar & Olney, 1987; Storms, 1983; Wiggs, 1993) or on surveying business executives (Bennett, 1971; Bennett & Olney, 1986; Flatley, 1982; Stine & Skarzenski, 1979). The information gathered from these studies is important; however, a difference may exist between the perception of what is written as found in survey data and what is actually written. The types of written documents actually found in business should influence the decision as to what writing should be included in ...
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