AccessMyLibrary provides FREE access to millions of articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
Byline: Dave Simanoff
May 24--TAMPA -- Louis Miller would like to have a word or two with the statisticians at J.D. Power and Associates.
Miller is executive director of Tampa International Airport, and he's not at all pleased with J.D. Power's latest ranking of customer satisfaction at North American airports. Tampa International landed at No. 14 on this year's list of midsize airports -- those serving 10 million to 30 million passengers a year.
That ranking represents a sharp drop from last year, when Tampa International was named the country's No. 6 midsize airport, and it's a huge fall from 2002, when J.D. Power crowned Tampa International the No. 2 midsize airport in the world, behind Changi Airport in Singapore.
The new J.D. Power ranking puts Tampa International behind …