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Citizens continue to expect more public services with the same, if not fewer resources, so public sector professionals increasingly are managing for results and greater efficiency. This means they are looking more comprehensively at policy and operations issues, including clarifying overall service responsibilities, constituting programs and operations involved in carrying out responsibilities, and analyzing and redesigning business processes. These tasks affect, and are affected by, budgets.
For most of my 15 years in the city of Detroit's budget department, I have worked to integrate policy and operations considerations into Detroit's resource planning ...