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'We've made decisions that led to the watering-down of the Starbucks experience and what some might call the commoditisation of our brand.' - Starbucks' chairman, Howard Schultz, on the perils of world domination.
'If CRR is changed, it has to be replaced by something that our clients are happy with, otherwise it stays as it is. If you talk to clients, you find out their concern is that it's replaced by ...