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Abbey and OpenText.(Abbey National Bank has moved 100,000 pages of its technical manuals onto the corporate intranet)(Brief article)
Byline: Kim Thomas
As part of a move away from "hard copy culture", the Abbey bank has moved 100,000 pages of its technical manuals onto the corporate intranet for easier updating and staff access, writes Kim Thomas.
The new database of 70 manuals, known as the Bookstore, is available to Abbey's 25,000 employees in a standard HTML format. The manuals, which document policies and procedures, are essential to ensuring compliance with laws such as the Financial Services Act and the Credit Consumer Act. Abbey cannot, for example, sell financial products such as mortgages unless the latest information about such products is made available to the customer.
Although the manuals were previously available online, they were created using the DynaText publishing system, which required manuals to be authored using SGML tags and then converted -- a laborious and error-prone process, according to Peter Greenfield, ...
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