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Rumsfeld behind the Returns/Refunds counter at Best Buy:
CUSTOMER: "Hi, I'd like to return this DVD player please."
RUMSFELD: "That's a perfectly reasonable request."
CUSTOMER: "Thanks."
RUMSFELD: "You didn't let me finish. That's a perfectly reasonable request if we lived in a perfect world. But I'm old enough to know--goodness, quite a bit older than you, from the looks of it--but I'm old enough to know that we don't, in fact, live in such a world."
CUSTOMER: "Um, do I get to return it or not?"
RUMSFELD: "It's not a question of 'do you' or 'don't you.' Good gracious, things are a bit too complicated for that. It's a question of receipts. It's a question of original packaging."
Source: HighBeam Research, Rumsfeld at large.(the long view)(Donald Rumsfeld, Damien Fahey...