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Convincing Users of the Value in Your Virtual Skills.(Book review)
Byline: kim thomas
Convincing users of the value in your virtual skills
' book review
It's not easy being a librarian. And reading this book, you can't help but feel that librarians work awfully hard at pleasing their customers for (often) not much reward.
Faced with increased competition from Google, and a generation that expects to have information at its fingertips instantly, convincing users that a librarian's specialised skills can help to provide more relevant information quickly is quite a challenge.
A 'virtual reference desk' is a way of answering users' reference requests, without the need for a physical reference desk. One model is that the user, sitting at their home computer, logs in to the library system and engages in a live chat session with a real librarian. In another model used in Florida, organisations have video conferencing units that enable users to talk directly to a librarian in the main library's call centre. The forward-thinkers in the US have also equipped librarians with pocket PCs, wirelessly connected to the central ...
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Source: HighBeam Research, Convincing Users of the Value in Your Virtual Skills.(Book review)