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Waitrose has appointed Kitcatt Nohr Alexander Shaw as its direct marketing agency as it looks to build its share of the UK food shopping market.
Kitcatt Nohr won the pitch against Archibald Ingall Stretton and Partners Andrews Aldridge in a process conducted by The Haystack Group.
The agency will be developing a customer relationship strategy for Waitrose, which involves retention activity to ward off competition from rivals and acquisition campaigns to support the supermarket's expansion plans.
Waitrose is looking to double its size nationally by extending its reach outside of the South-East, where most of its stores have been based.
The appointment of Kitcatt Nohr is the latest in a series of changes to the supermarket's agency arrangements. The advertising account moved into Miles Calcraft Briginshaw Duffy in ...