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Targeted training keeps IT workers sharp - Widening skills and sharpening business acumen is the name of the game when companies are running lean and mean.(information technology)
Dimension Data's IP telephony services were growing at more than 100 percent per year. But instead of hiring the 30 to 40 new IPT engineers it needed to keep up with demand, the $2.7 billion IT solutions provider decided to invest in training programs to get more out of the people it already had.
Working in partnership with CCPrep, a Cisco Learning Partner, Dimension Data rolled out a 10-week training program dubbed "Jed-IPT" -- as in "Jedi" -- to teach its IPT engineers how to deploy IP phones in the field. At the same time, the company unveiled a second training program to teach its sales force how to talk and think like geeks. Within six weeks, some 87 of its 115 …
