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(From AFX Europe (Focus))
CHARLOTTE, N.C. (AFX) - No news is good news. That's what industry watchers are saying about the progress of Dell Inc. and Apple Computer Inc.'s laptop battery recalls.
With seemingly few complaints from corporate and consumer customers, analysts said Dell and Apple could actually benefit from the recall.
If the recall is handled properly, Dell could get a much-needed boost in its customer service reputation. For Apple, it could mean more sales if foot traffic increases in the stores as a result of the recall, said analysts.
"As far as I know it seems to be going well," said Rob Enderle of market research firm Enderle Group. "It's a very important recall and, …